About the Verified ID Feature
Q: What is the new identity verification feature on Expert Session?
A: We have integrated Stripe's ID verification service into our platform, allowing experts to verify their identities securely and seamlessly. This feature enhances trust and safety within our community by confirming the authenticity of our experts.
Q: How does the identity verification process work?
A: The process involves submitting a government-issued ID and a live photo. Stripe's advanced verification technology then cross-references this information to confirm identity. The entire process is designed to be quick and user-friendly, typically completed within minutes.
Beta Test Participation
Q: Who can participate in the beta test for identity verification?
A: Initially, this beta test is open exclusively to our early adopters as a token of our appreciation for their involvement. We're inviting a select group of experts who've contributed to the Expert Session community.
Q: How can I join the beta test for identity verification?
A: Eligible experts will see an invite on their dashboard (https://expertsession.com/dashboard) with steps on how to participate (see screenshot below).
Cost and Future Pricing
Q: Is there a charge for using the identity verification feature during the beta test?
A: No, the identity verification feature is offered entirely free of charge for participants during the beta test.
Q: Will the identity verification feature remain free after the beta test?
A: While the identity verification feature is free for beta testers, it may become part of a subscription offering in the future. We're committed to keeping our community informed well in advance of any changes to our pricing structure. If this does become part of a paid subscription you will not be charged unless you explicitly accept any charges and complete a checkout process.
Q: How will I be informed about future pricing changes for identity verification?
A: Any potential changes affecting the cost or inclusion of the identity verification feature within our subscription offerings will be communicated through official channels, including email notifications and updates on our platform. We encourage all users to keep their contact information up-to-date to receive the latest news and updates.
Privacy and Security
Q: How is my personal information protected during the identity verification process?
A: Protecting your privacy and security is our top priority. Stripe's ID verification system is designed with state-of-the-art security measures to ensure your personal information is handled securely and in compliance with relevant data protection regulations.
Q: What happens to my verification data after the process?
Support and Feedback
Q: Who can I contact if I have questions or need assistance with the identity verification process?
A: Our dedicated support team is here to help! For any inquiries or assistance needed, please reach out to us submitting a ticket in this support portal.