Expert Session Support

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  • Help with Video Issues

    If you are experiencing video issues there are several common steps you can do to address it. Let's take a look at what those are. Choosing the right peripherals Check Expert Session Settings:Ensur...

  • Help with Audio Issues

    If you are experiencing audio issues there are several common steps you can do to address it. Let's take a look at what those are. Choosing the right peripherals Check Expert Session Settings:Ensur...

  • Verified ID (Beta)

    About the Verified ID Feature Q: What is the new identity verification feature on Expert Session?A: We have integrated Stripe's ID verification service into our platform, allowing experts to verify...

  • What happens if I am late for my session?

    If an expert fails to attend part or all of a scheduled session, the learner will not be charged for the missed time. If the learner is late for the session and the expert shows up on time and for ...

  • Why is my screen share video not being recorded?

    Currently, you cannot capture the screen share video feed in a recording during sessions due to privacy and copyright concerns. However, we are actively working on a solution and plan on rolling ou...

  • How do I get discovered in the Expert Marketplace?

    Experts create an Expert Profile Page in order to be discovered on the open Expert Marketplace.  Users find experts by searching for relevant terms, phrases, and tags or by exploring popular catego...

  • How and when do I get paid for a completed session?

    Payouts are processed once a month at 12:00 am UTC on the 21st of each month. Your Stripe-connected account will have the balance queried via the Stripe API and if you meet the payout threshold ($1...

  • What should I consider when setting my own session rates?

    You have full control to set your own hourly rate on Expert Session. This hourly rate will be applied to any session duration.  When setting your rate, consider the following to ensure you are sett...

  • What session types can I provide as an expert?

    As an expert, you enjoy complete freedom over the session types, availability, and duration you offer. Popular session formats include Q&A, professional consultations, personalized coaching, online...

  • Can I set my own rates and schedule on Expert Session?

    Yes, experts have the ability to set their own rates, schedules, and expectations for their sessions, giving them control, flexibility, and autonomy over their knowledge-based business.